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Troubleshoot basic service issues and schedule on site service calls when necessary.
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Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.Assist customers in the selection and purchase of products and services.Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.Education Enrichment up to $5,000 per year for qualified employees!.In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Employee discounts on Mediacom services, where available.Paid vacation, holidays and flex paid time off!.You'll find all sorts of advantages to joining the Mediacom team including: Perform direct customer support for all customers consistent with Mediacom's policies and procedures.Īlong with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services.
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Provide a positive customer experience in a prompt and professional manner. Take that next step toward your future and join our growing team! To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
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The services we offer-faster, more reliable internet service expanded, free digital and HD TV choices and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.Īs we continue to grow, so do our career opportunities. Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. Additionally, we’ve launched a sponsorship program through our talent review process to purposefully connect diverse talent with sponsors within the organization for continued career growth and development.Position: Customer Sales & Service Representative I, Front Counter (Retail) Our 14 Employee Resource Groups (ERGs) are another way we better connect employees from around the world with similar passions and interests. Additionally, mentorship is an important component to department-based or informally led development plans, and we provide resources, including our mentor guidebook, for all Rockwell employees.
We also offer several benefits to retain our talent, including flexible work hours, expanded parental leave, and volunteering support. Every year, we survey our employees to learn more about how they view our culture and what drives them to connect with our organization. One way we do this is through our investment in a common set of learning and development tools and assessments that are enterprise-wide to enable a fully automated and integrated talent ecosystem to grow and retain talent. We come from all walks of life, but share a single purpose: to help industrial companies and their people be more productive and sustainable. When you join us, you gain 28,000 global colleagues in more than 100 countries. Whether you’re designing user interfaces or customer experiences, writing algorithms or web copy, answering questions from customers or employees, at Rockwell Automation you’ll have the opportunity to make an impact and push things beyond what most think is possible.
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